good morning. last night I was scheduled to fly from Fort Lauderdale to la Guardia with...

GetHuman-msherz's customer service issue with American Airlines Baggage from May 2018

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The issue in GetHuman-msherz's own words
good morning. last night I was scheduled to fly from Fort Lauderdale to la Guardia with my wife and * young children. the flight was delayed for close to *.* hours. After boarding we taxied off and then there was a malfunction of some sorts and the flight was canceled. however.... the luggage was not removed from the plane. In the midst of deplaning my hand luggage containing very important contents also remained on the plane. It does not have a tag and I am sure it will be misplaced and lost when it arrives in ny this am. I am begging and pleading that baggage handlers are informed of this bag so it does not end up lost forever.*If you can please inform ANYONE about this so that the suitcase is put with all the others in la Guardia I can get it when I arrive. In addition instead of my direct flight that was delayed and canceled I was rebooked with a layover in Chicago to day. A flight that will take us * hours!! This is a nightmare. * crying and disappointed children, missing the day in NYC and the long flight today... and of c ours the missing luggage.*The suitcase is a black :) carryon with a brown business card with the name Isaac Arber.*I would be deeply appreciative if you can help me resolve this very aggravating experience.
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American Airlines Baggage

Customer service issue
Reported by GetHuman-msherz
May 17th, 2018 - 10 mons ago
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Seen by 5 customers so far
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GetHuman-msherz started working on this issue
May 17th, 2018 11:03am