Amazon Germany Customer Service Issues

My Amazon DE account got blocked yesterday even though I hadn't made any purchases, I just wanted to add items to my cart. Every time I selected a product, the website wouldn't show me the price and kept pushing me to register for Prime, even though I was already a member. After multiple attempts at registering, my account got blocked. It's Prime Day, and I've been looking forward to it, but now I'm feeling really down about what's happened to my account. I provided all the requested information to verify my account and received an automated response telling me to follow the instructions on the website. The site, however, says I need to wait longer for instructions on unlocking my account. I feel like I was brushed off, and Prime Day is almost over. This whole situation is very disheartening. I'm hoping my account can be unblocked before Prime Day ends.

My account has been locked for 2 weeks due to suspected behavior, hindering my €[redacted] Lego set order. I provided requested data via the web form, contacting Polish support 3 times for verification. Despite promises to resolve the issue with the IT security department, the block persists. Multiple emails in German request additional information after failed login attempts, claiming an SMS was sent too. I only receive German emails, no SMS communication, creating frustration as Christmas nears. Regards, Michal Pucek

Dear Amazon, I have received a notification that my Prime trial is ending soon, but as I no longer have access to my account, I am unable to cancel the membership. I have reached out to technical support to close my account, but it seems that my account is still active. I kindly request that my account be deleted and my Prime membership be canceled to avoid any future charges. Thank you, Luka Kustic

Hello, We are experiencing difficulties with our VAT situation, resulting in our account being suspended. Initially, our survey indicated we did not need to apply for VAT, but we proceeded with the application. However, we require assistance on the next steps to take. Another issue we encountered pertains to the FNSKU labels. The confusion arises from a discrepancy where one product was reported to have no FNSKU labels, despite our suppliers confirming they were attached. Additionally, some labels are deemed unscannable, contradicting the previous 'not attached' claim. Due to the account suspension, we are unable to create a case. Kindly contact us at +[redacted]7 to discuss these matters further. Your prompt assistance would be greatly appreciated. Thank you, Hanna

Subject: Amazon Deutschland Monthly Charge Query Dear Customer Service, I am writing to inquire about a monthly charge of €7.99 on my Visa card statement for Amazon Deutschland. The charge reads as follows: AMZNPRIME DE * MY9PN8LZ4 AM / AMZN.DE/INFO VISA Card | [redacted]********[redacted] - €7.99 Could you kindly explain the reason for this regular charge and provide guidance on how I can cancel this recurring payment? I wish to discontinue this subscription as I do not utilize Amazon Deutschland services. Thank you for your assistance. Sincerely, F.D.

I have an Amazon.de account and am currently in Italy. I need to change my payment method, but I can't access my account. I receive an SMS with a web link after sending my password, but I can't proceed because my phone is not a smartphone. I've been an Amazon customer for years and never had this issue. Can someone help me with this? Thank you. Regards, Claudio Carrelli

Hallo! Ich habe bei Amazon 2 Tanneninstallationen für je 35 € und eine zusätzliche für 13 € bestellt. Leider habe ich beim Bestellvorgang versehentlich die falsche Lieferadresse eingegeben. Anstatt Gröse Str.36, lebe ich jetzt in Gröse Str.60. Geld wurde von meinem Konto abgebucht, aber das Paket ist nicht bei mir angekommen. Was kann ich tun, um das Problem zu lösen? Danke im Voraus für Ihre Hilfe!

Hello, approximately two months ago, I made a purchase for a wig on amazon.de. The estimated delivery date was between November 17th and 26th. Regrettably, my order has not arrived as of now. I completed the payment for the item and received email confirmations for the payment and a request for feedback on the product about a month ago. Despite reaching out to the seller for tracking details, I have not received any response. I am eager to understand the status of the product I purchased.

Hello, I recently received a refund of €41.98 in my account following an issue with an order. I attempted to use this money to purchase items for Christmas on 20 Nov, but my orders were cancelled. After waiting and checking the status, I tried again without success. Could you please provide me with information on why I am unable to use the credited funds in my account? Thank you.

I'm having trouble accessing my account due to password forgetfulness. Despite selecting the password reset option, I'm redirected to a screen that mentions receiving an OTP code. This loop prevents me from proceeding. Similarly, clicking on the password reset link from the help section leads back to the OTP prompt. Furthermore, when confirming login attempts via email and selecting approve, I'm directed to a German-language screen that I can't comprehend.

My name is Hosu Ramon Andrei. I placed an order for 3 hardware improvements from Amazon two days ago. I used my Mastercard from Consors Bank as a payment method. I received the confirmation email from Amazon with the receipt and delivery dates. However, shortly after, my account got blocked for 24 hours for verification purposes. It has been 48 hours now, and I haven't received any updates regarding my order, account, or payment. Whenever I call +49-[redacted]88, the call gets disconnected after some time, and I am still in the dark about the situation. My email is [redacted], and my address is Hamburg Achtern Born 88, [redacted].

Hello, I have purchased various items from different shops and require original invoices for my company with the VAT number on them. Unfortunately, the current process requires me to send separate emails to each shop, which is impractical. Additionally, the new system forces me to select individual products before I can contact each shop, even if they are all from the same store. Please assist me in sending a standardized email to all the shops requesting the necessary invoices. While I appreciate the intention to streamline communication, it is essential that I receive the invoices with all the required information for my records. Thank you, Marko

I placed an order for a "Trier Germany Calendar" on December 4th. Unfortunately, I have yet to receive it which was supposed to arrive by December 16th at [redacted] West Taft Rd., Liverpool, NY, [redacted]. The seller, "CALVENDO," has not been responsive, and after contacting them four times, I keep getting the same automated message that it's on its way and to contact UPS. However, I am unable to track the package as I don't have a tracking number, only an order number: [redacted][redacted]. Despite the seller claiming it has been shipped, Amazon customer service mentioned that I have not been billed for it yet. This situation is very confusing and discouraging for me, especially since I ordered it as a gift. I would appreciate any help to clarify the current status of this calendar order.

Hello, I am the owner of ZEYNES REKLAM BASIM YAY. İTH. İHR. SAN. VE TİC. A.Ş. incorporated company. We have an account on Amazon Germany, but our computer system is malfunctioning. Unfortunately, we can't access our account as we have forgotten the login details. We can provide any necessary company information for verification to regain access to the account. Thank you for your assistance. Best regards, Burcu POLAT Owner of ZEYNES company

I'm looking to send a small alcohol gift package to my friends in Germany. I am currently in the US and hold a German (EU) passport. I've encountered an issue on the website where it requests ID card information but doesn't provide a section for passport details. I need to place my order quickly. How can I proceed and provide my passport information for the order? Thank you. - D.A. White

I keep encountering this message when trying to access my account: "More Information Required. Amazon reviewed the provided information but cannot lift the account hold yet. Look out for an email or text from Amazon for next steps. Contact us for further concerns." My account remains on hold, and I faced issues with my recent orders. Some items I received, and others I did not include: 1. 2 x Bodyguard Anti-Kartell-Matratze (medium firmness, 100x200 cm, 2in1 firmness levels medium & firm, washable cover up to 60 degrees, Oeko-TEX® [redacted], ergonomic modules, QXSchaum). 2. Durable slatted frame [redacted]% BEECH wood - non-adjustable, solid - SHOULDER MILLING, 7 zones, 42 slats, firmness adjustment, center belt - FIX SLEEP BEST 42® disassembled (100x200cm). Khaledah Alsowailem

Hello, Two months ago, I accidentally subscribed to a Prime membership due to a mishap. I immediately tried to cancel it without understanding the German message. The message I received was: "Es gibt ein Problem mit der Zahlungsmethode Ihrer Prime-Mitgliedschaft Aus diesem Grund wird Ihre Prime-Mitgliedschaft unter Umständen nicht automatisch fortgesetzt. Falls wir Ihre bevorzugte Zahlungsmethode nicht belasten können, werden wir eine andere hinterlegte Karte belasten." I am still unable to cancel it.

Hello, I am reaching out regarding an item return matter. The order ID is [redacted]-[redacted], relating to a door lock. The return ticket states an €8.50 refund for delivery fees. After returning the product, the new cost is €22.50. I possess the receipt. I kindly request a refund for both the delivery charge of €8.50 and the product's price. If the receipt is needed, please advise how I can forward it to you.

Hello, I am reaching out about my recent order, ID[redacted]-[redacted], placed through my profile [redacted] We have received the Vancasso plates, but unfortunately, one plate and one bowl arrived damaged. I have included a picture for your reference. Could you please arrange for a replacement of these two damaged items? We greatly appreciate your assistance in resolving this matter promptly, as we were looking forward to using the Vancasso plates. Thank you, Rok V.

Hello, I placed an order on Amazon Germany on December 23rd for a product that I realized had a delayed shipping date shortly after purchase. Unfortunately, the item had insured shipping exclusively for prime customers, which I am not. Consequently, it would not arrive on time. The payment was made using my credit card, and I was immediately charged upon ordering. On December 28th, I made the decision to cancel the order. I promptly received a confirmation email for the cancellation. However, I am unsure of the timeline for receiving a refund or if the refund has been processed yet. Thank you and have a pleasant day.