On January **, ****, I ordered storage shelves through Amazon - Order...

GetHuman5734921's customer service issue with Amazon Canada from February 2021

Help with my Amazon Canada issue
The issue in GetHuman5734921's own words
On January **, ****, I ordered storage shelves through Amazon - Order ****-*******-*******. I received these in two large boxes. I attempted to put the shelves together but the poles would not fit properly into the holes on each platform. In addition, the quality was not satisfactory. The seller is Oskar and they offered to send replacements but as the quality was not what I expected, I want to return the * items. I received the return labels and was quite astonished to discover that I am required to pay postage for the return which are two large, heavy boxes. I haven't taken them to the post office as yet but I would imagine postage will cost as much as the items themselves. I believe Oskar's return policy is very unprofessional especially since it is selling it's products on-line. I have sent my concerns to Oskar but whether they will do anything to rectify their return policy for these items is yet to be seen. Is there anything you can do from your end?

GetHuman5734921 did not yet indicate what Amazon Canada should do to make this right.

How GetHuman5734921 fixed the problem
I contacted the seller through that particular order form on my Amazon account and the seller was fantastic and solved my issue, better even than I had expected.
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Amazon Canada

Customer service issue
Reported by GetHuman5734921
Feb 9th, 2021 - 2 years ago
Fixed
GetHuman5734921 shared how to fix
Seen by 33 customers so far
Similar issue to 4923 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman5734921 started working on this issue
Feb 9th, 2021 12:17am
GetHuman5734921 confirmed the issue is fixed. Hooray!
Feb 17th, 2021 5:26pm

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