Amazon Canada Customer Service Issues

I have an issue regarding my recent order of the Nature's Guest Adjustable Cervical Pillow. I requested a refund on January 2, [redacted], and returned the pillow as instructed to the address in Las Vegas. I paid a total of $40 CDN to ship the item back in addition to the original cost of $66.45 CDN. After receiving confirmation from Amazon.ca on January 8, [redacted], I was informed that my 'Import Fee Deposit Refund' would be $0.04 CDN. Upon contacting Nature's Guest, they directed me to Amazon for the refund process. My concerns revolve around the unexpected $40 international return fee, as well as seeking clarity on the total refund amount considering the initial cost of the pillow. The entire return process has now totaled $[redacted] for me. I appreciate any assistance you can provide.

I requested a return for Photo stick #[redacted]-[redacted] with RMA ID: DZCxsDpgRRMA, which was approved. I printed the label and customs form to return the item but Canada Post wouldn't accept the form. I had to fill it out online and pay an additional fee for shipping to Las Vegas. I have a tracking number dated January 19, [redacted], but I understand you can't access that information. The package is currently at the Red Deer Post Office. I can provide the tracking details if needed. The package containing the photo stick was unopened as I discovered I already had one. How should I proceed from here?

Hello, I recently purchased Christmas gifts for my grandchildren in Brantford, Ontario, through your website. Most items were delivered except for two: - The Encyclopedia of Herbal Medicine: [redacted] Herbs and Remedies for Common Ailments (English) by Andrew Chevallier, priced at CDN$ 47.44 plus taxes - Melissa & Doug Create by Me Fleece Quilt Craft Kit Heart Design 40 Squares 1.1 x 1.5 m, CDN$ 32.61 + taxes Despite the items being marked as delivered on December 4th, my daughter-in-law, Laureane Sesartic, did not receive them. Due to the pandemic and living in a different city, I only recently discovered this issue. I have tried to address this problem on your website without success, so I am reaching out via email for assistance in ensuring my grandchildren receive all their gifts. Thank you for your help. Monique Demers

I recently received a shipping confirmation for my order of Women's fur-lined boots, order number #[redacted]-[redacted]. Unfortunately, the boots I received were one whole size too big. I had ordered a size 8.5 (#39), but was sent a size 9.5 (#40) instead. This was a gift for my wife, and she is quite disappointed. I will need to return the boots, but she still wants them in the correct size. How can we ensure we receive the correct size this time? Please advise on the return process. I have been a loyal Amazon.ca Prime customer and have not encountered issues before. I hope we can resolve this promptly. Thank you, Larry J.

I am reaching out to Prime Video to express my frustration about the incomplete seasons available for certain shows. For instance, Law and Order SVU currently only has three seasons accessible on Prime. It's disappointing to start a series and then have to wait for the rest of the seasons to be added. I urge Prime Video to improve their service by uploading all seasons of a show at once. This change would ensure customer satisfaction and enhance the viewing experience for subscribers like myself. Thank you for considering this request.

Hello, I am experiencing a recurring issue with Amazon. I lead a nomadic lifestyle, frequently changing locations and phone numbers. This makes managing my Amazon account quite challenging. Currently, I am unable to log in because my phone number has changed along with my location. Amazon insists I update my phone number, but this will become a hassle every time I move. Can't other companies verify customers without relying on phone numbers? The specific problem causing frustration is with the Prime subscription I unwittingly signed up for. Despite initially resisting the pressure to join, I somehow ended up with a subscription. I would like to either cancel it or explore its benefits, but I can't even access my account to do so. It's frustrating to pay for something I can't use. Amazon seems eager to accept my money worldwide but creates barriers for me to access the services I'm paying for. I hope Amazon can find a more convenient solution as I continue to travel, or else I may have to consider other options. I tried discussing this with the support team, but to no avail. Dealing with these obstacles each time I change my location or phone number is becoming tiresome. Sincerely, Gary G. Email: [redacted]

I'm encountering issues signing into my Prime account while already logged in on Amazon.ca. When prompted to sign in, the password section shows a string of stars that I cannot remove. I attempted to reset my password, but the new one isn't recognized. I couldn't find immediate help through Chat Now and struggled to reach customer service, eventually locating this platform through an online search. How can I successfully log in? I've been notified that my long-standing email is now considered invalid, prompting me to try a new one. Even the replacement email is not accepted. I'll revert to my original email for now. Thank you.

I received my TaoTronics LED Desk lamp order #[redacted]-[redacted] earlier today, which was great. However, I was disappointed that the delivery person did not ring the doorbell or knock upon delivery. Given the rise in package thefts, I expected more care to be taken. A simple adjustment in placement, such as placing the package on my stairway concealed from the street, would have been appreciated. While I understand the challenges delivery services face during the pandemic, it is important to prioritize the security of our packages. This is not the first time I have encountered visibility issues with delivered packages. Hopefully, attention to detail in delivery practices can help prevent such incidents in the future. Thank you for addressing this concern.

I purchased storage shelves from Amazon on January 29, [redacted]. The order number is #[redacted]-[redacted]. The shelves came in two large boxes, but I had trouble assembling them due to incorrect fittings and poor quality. The seller, Oskar, offered replacements but I am not happy with the product and wish to return both items. I received the return labels, but I am disappointed that I have to pay postage for the return of the large, heavy boxes, which may cost as much as the items themselves. Oskar's return policy seems unprofessional considering it sells products online. I have expressed my concerns to Oskar, but I am unsure if they will address the issue with their return policy. I am hesitant to return the items due to the high postage cost.

I purchased the Palmolive Savon product with a size of 5 liters for 9.97 CDN$. The order number is N° [redacted]-[redacted] made on January 21. Unfortunately, when the order arrived yesterday, the jug's lid was damaged, and the jug was only 3/4 full. Furthermore, the jug was poorly packaged in a plastic bag that tore, resulting in soap spilling all inside the box. I have a photo of the condition upon arrival if necessary. I tried to request a refund, but the website does not allow exchanges and insists on returning the item. However, the item is too damaged to be returned due to leakage and damage during transit.

I am frustrated with the delivery service provided by Canada Post. Despite instructing Customer Service not to use their service due to consistent delivery issues, I recently received another notice that a parcel will be shipped by Canada Post. This leads to unnecessary steps like taking time off work to pick up packages that could easily be purchased locally. It seems that Canada Post often claims attempted deliveries when it's not the case, inconveniencing customers. This stressful process makes me question the benefits of using Amazon Prime when even grocery stores can manage deliveries better. I want to avoid paying any return shipping or restocking charges due to Canada Post's inefficiency. I made it clear to Customer Service that deliveries by Canada Post are unsatisfactory, but it seems my instructions have not been followed, making me reconsider renewing my Prime membership.

I returned a Cuisinart coffee maker because the clock was hard to read and was generously given free return postage. Along with the coffee maker, I also purchased charcoal filters, which are now unnecessary since I acquired a Ninja coffee maker from your store. I would like to return the filters with free return postage as well. The refund for these items can be added as credit to my Amazon Gift account. Thank you for your assistance.

Hello, I purchased the Paula's Choice-SKIN Perfecting 2% BHA Liquid Salicylic Acid Exfoliant, 1 Ounce (30 Milliliter), on January 9th. When the item arrived, I was surprised to see that it was a small bottle rather than what I expected. I filed a refund request on the website, but it was rejected because the product is considered flammable, although this information was not indicated on the item. The product is still sealed and in its original condition, so I don't understand why I can't return it. The website shows that the request is awaiting a response from the seller, even though I received an email from them a week ago. I also find the title and image of the product misleading, as the "1" and "O" in ounce look like a "10" and the scale in the pictures is not accurate. I would like to dispute the seller's reasons for not accepting the return and request a refund. Thank you, Daniel

I am extremely frustrated with my recent experience with JOEYCO and Amazon. Yesterday, I stayed at home eagerly awaiting the delivery of my Amazon parcels. As a 70-year-old with vision and hearing impairments and mobility issues, I rely on Amazon for door-to-door delivery. Despite having a noticeable knock loud sign on my door, I didn't even step out of my apartment to take out the trash. According to Amazon, my order was marked as delivered on February 19th to a reception area that doesn't exist in my high-rise building. There is no concierge service in my building, and past deliveries from JOEYCO were left on the floor near the mail area. More recently, Intelccom Express successfully delivered two orders directly to my apartment door by gaining access to the building and personally knocking on my door.

I am currently in Mexico as a Canadian traveler. Audible has locked me out of my account and is sending security notifications to my Canadian cell number, which I cannot access because I am using a Mexican Sim card. Trying to seek help from Audible/Amazon has been a nightmare. None of the [redacted] numbers are working, there are no available emails, and the online chat feature is also unhelpful. After managing to speak with a representative, I was disconnected three times, had to repeat everything, and talk to two different people each time. They informed me that they couldn't change the notification settings and couldn't assist me further. This has been such a frustrating and time-consuming experience, especially during my travels when I rely on my Audible credits. I truly believe I am not the only one facing this issue, and I feel like they are not handling it competently.

My name is Kory Muise. I am frustrated because I subscribed to a channel two months ago, and you have charged me twice this week for the membership, totaling over $50. I am a single mom and can't afford these unexpected charges. I want a refund because you are taking money more frequently than agreed upon. I did not authorize these additional charges and feel you are misusing my banking information. The channels I signed up for are supposed to be free, and I can provide evidence if needed.

Amazon Prime Membership Issue I have been an Amazon Prime member since July 1st, [redacted], and have noticed unauthorized charges on my American Express account since then. After checking my TD Canadatrust statement, I discovered a charge on February 8, [redacted] by Amazon for $18.68, which I did not authorize. Upon reviewing my statements from July [redacted] to February [redacted], I found that different amounts were charged monthly by Amazon, totaling $[redacted].14. I am concerned about how Amazon accessed my account without my permission, as I never provided them with my account number or authorized any withdrawals. I decided to cancel my Prime membership on February 26, [redacted] due to these fraudulent activities. Despite my attempts to contact customer service without success, I have shared my experience on the Pissed Consumer website seeking assistance. Your help would be greatly appreciated. Thank you. J. M.

I spent a considerable amount of time trying to cancel my Starz subscription, which I had planned to end on March 4. I encountered difficulties on the Amazon site where it indicated the renewal date as March 4, causing confusion. Despite numerous unsuccessful attempts to cancel, I persisted until eventually finding the cancellation option. The process revealed that the renewal date was actually pushed to March 5, suggesting a deliberate scheme to extend subscriptions. This frustrating experience has soured my opinion of Amazon, and I regret committing to a year. I eagerly await June when I can terminate my membership. I urge others to file complaints with the CRTC to address these issues. Canada enforces customer service standards that should be upheld.

The customer expressed frustration with Amazon's customer question and review tool, feeling it hinders clear communication. They are disappointed with the character limit and lack of room for detailed inquiries. The writer believes a longer character limit would lead to more meaningful questions and relevant answers. They also wish for the ability to respond to answers received to address misunderstandings or provide further information. The customer gave an example of a situation where a response did not address their question adequately. Today, they attempted to ask a technical question about an Amazon device but felt constrained by the limited space of the tool.

I recently purchased a C CASIMIR Heavy-Duty Dog Barrier for my car, but unfortunately, the adjustable knobs for the hooks are not functioning properly and have detached. This defect makes the product unusable. I am seeking a refund since I believe this should not occur after such a short period of use. However, I am experiencing issues contacting the seller to initiate a return request as my messages are not going through. While I am interested in purchasing a replacement item, the system indicates that I cannot return the faulty dog barrier. This situation is unacceptable, and I am determined to return the item for a full refund. Any guidance on how to proceed with resolving this matter would be greatly appreciated. Thank you, JM