Hello**I received the Kemei Professional Hair Cutting Clippers for Men on May...

GetHuman4861345's Return an Order issue with Amazon Canada from May 2020

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The issue in GetHuman4861345's own words
Hello**I received the Kemei Professional Hair Cutting Clippers for Men on May *******. Order ID: ***-*******-*******. Seller name: Vannert. When I opened the package, I decided it was not what I needed and sent the Seller a mail asking for a return label. Never even used the product! The seller writes back to me that I can only request a return label once I have the item. I mailed them back with pictures, that I have received the item and wanted to return it. Once I had sent pictures of proof that I have the item, they asked me if I would accept **% off and keep the item. I mailed back, no, as I have no use for this item. I again asked for a return label and they sent me an address where to return the item. I refuse to go this route, as I'm not comfortable doing it this way. It is Amazon Policy that the seller send the customer a Return Label and I am getting nothing but the run around from this Seller. I must have already sent more than a dozen emails to this seller requesting a Return Label. I have attached pictures here, as to show the item in question. On my Amazon page it still shows return pending and I can only contact the Seller and not file a complaint with Amazon. The seller has so far constantly refused to comply with Amazon's Return Policy. Hope to hear from you soon! Best Regards: Fernanda Herzog ***-***-****

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Amazon Canada

Return an Order issue
Reported by GetHuman4861345
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 4228 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman4861345 started working on this issue
May 23rd, 2020 1:31pm
GetHuman4861345 indicated the issue is not fixed yet.
May 25th, 2020 6:30pm
GetHuman4861345 indicated the issue is not fixed yet.
May 25th, 2020 6:33pm
GetHuman4861345 indicated the issue is not fixed yet.
May 25th, 2020 6:43pm

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