Please describe the issue: We got no notice that it was delivered. We waited for the ca...

GetHuman4847525's Missing Order issue with Amazon Canada from May 2020

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The issue in GetHuman4847525's own words
Please describe the issue: We got no notice that it was delivered. We waited for the call up that it was being delivered. Because we didn't get that call, we assumed that it was delayed because of the current situation. * or * days later we check the tracking number again and it says it was delivered. And it shows a picture of our parcels on the floor by the front door of a busy apartment building. What kind of courier are you using? That is seriously unprofessional. Social distancing is no excuse for that. Our buzzer number is clearly printed on our address label. We would come down and fetch it. So as a result of the terrible courier service our packages are gone and we're out a lot of money that we can't afford to just throw away. Or leave an attempted delivery notice at the front door to let us know that a delivery was attempted and we'd make a further arrangement. Whoever the courier is, this is unacceptable.*Please get back to us and help us to know what we should do. We either want replacement items or a refund. We understand that times are strange and difficult right now but the delivery service is ridiculous. Thank you for your attention to this matter.*Sincerely*Derek Thomas

GetHuman4847525 did not yet indicate what Amazon Canada should do to make this right.

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Amazon Canada

Missing Order issue
Reported by GetHuman4847525
May 20th, 2020 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 4098 others
0 customers following this

Timeline

GetHuman4847525 started working on this issue
May 20th, 2020 2:54pm

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