I recently set up through my bank to pay all of my bills. When I set up to pay Allstate...

GetHuman975870's customer service issue with Allstate from August 2018

Help with my Allstate issue
The issue in GetHuman975870's own words
I recently set up through my bank to pay all of my bills. When I set up to pay Allstate they ask for an address. The only one I had was the one on my insurance card for ***** RXR PLZ STE ****E*Uniondale,N.Y. *****-*****I made a payment on July **,**** for $***.** and another in error( my mistake) on July **,**** for $***.**. My bank shows them paid to Allstate but yesterday I received a phone call saying I had a payment overdue. I am trying to find out what happened to those payments. I'm not sure if that was the incorrect address and if you could track those payments down. My agent gave me a phone number to speak with an a person live to try to help but it just keeps bringing me back to my agent who isn't sure if that's what the problem is. Please help. That's almost $*** lost in space and they're telling me I have a late payment due. Thank you for your help.
GetHuman975870 did not yet indicate what Allstate should do to make this right.
I have an issue with Allstate too
How GetHuman975870 fixed the problem
If it's a problem your agent can't help with forget about calling any of the numbers on the website because after you go through the prompts they tell you that they will put on someone who can help and they send you right back to your agent who couldn't help to begin with. Believe me my agent tried so she tried giving me the corporate customer service number. Joke. I went on the email website and wrote them a very detailed email of my problem told them I was an Allstate customer for over ** yrs and I was sure they could help me. I received an email within an hour and when I woke up the next morning everything was fixed.
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Allstate

Customer service issue
Reported by GetHuman975870
Aug 10th, 2018 - a yr ago
I have an issue with Allstate too
Fixed
GetHuman975870 shared how to fix
Seen by 7 customers so far
Similar issue to 46 others
0 customers following this
Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account
Timeline
GetHuman975870 started working on this issue
Aug 10th, 2018 4:52pm
GetHuman975870 indicated the issue is not fixed yet.
Aug 10th, 2018 4:56pm
GetHuman975870 confirmed the issue is fixed. Hooray!
Aug 11th, 2018 11:32pm
GetHuman975870 confirmed the issue is fixed. Hooray!
Aug 13th, 2018 7:02pm