Dear Sir*Madam,**Due to large number of frauds and guideline given by banks and Governm...

GetHuman5315875's Technical Support issue with Airtel from September 2020

Help with my Airtel issue
First: share to improve GetHuman5315875's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5315875 may need:
Phone number on the account, Name on the Account, Address on the Account, and Email on the Account
The issue in GetHuman5315875's own words
Dear Sir*Madam,**Due to large number of frauds and guideline given by banks and Government of India on the subject of not sharing OTP, I had not picked up the call. You need to confirm on email*phone by authentication and connect again.**You will appreciate that due to non-response from Airtel, despite my effort of connecting with Airtel customer care and through email for last three months, I will be forced to port or close the connection. The due non-responsiveness of Airtel I had to lose my telephone bill reimbursement for last five months. If such is the experience is met to serving Army Officers then I would ensure same is followed up in Ministry of Defence and respective Army offices across india to blacklist sale of Airtel SIM Cards in Army Cantts. **Infact in my last three mail I had informed that there is no Airtel Store in Uttarakhand, Pithoragarh. The airtel shopkeepers in Pithoragarh, Uttarakhand had refused to help on change of billing address. If such is lethargy in doing small and official requests, then god shall save this company. The damage for not changing billing address shall be claimed from Airtel through legal process and same will be reflected in all social media platforms. Treat this mail as legal notice.**I would request you to take immediate action by ** Oct ****.. **Regards*Col Shailesh Yadav**************From: *** ******@***.com**Sent: Tue, ** Sep **** **:**:***To: shailesh yadav ******@***.com**Subject: Re: CHANGE OF BILLING ADDRESS**Hello Shailesh Yadav,****I'm Lutz Rita, your Airtel experience advisor.****I’m writing to on your email on address change for your Airtel number **********.****I would like to inform you that updating address is an OTP based process. We tried reaching you on ********** in this regard, however were unable to get in touch with you.****I request you to write us back with the feasible time and alternate contact number to reach you in this regard.****Also you can visit your nearest Airtel store with the following documents to update your address:***. Identity proof (voter’s ID, passport, driving license, Aadhaar card)**. Address proof (voter’s ID, passport, ration card, Aadhaar card)**Or else, you can write to us with a self-attested scanned copy of your identity and address proof (TIF or PDF format) from your registered email ID. We'll then update your address accordingly.**** e-Aadhaar card is accepted only if it is digitally signed and the name of signee is mentioned.****Hope this helps!****You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.***Regards,*Airtel - Open To Questions***On Tue, ** Sep **** at **:** AM ******@***.com* wrote:*** External Email. Treat hyperlinks and attachments in this email with caution. *****Dear Sir,**Please change the billing address from Flat No-***, Block A, Pocket B-*, NHAI Residential Enclave, Sector **, Dwarka New Delhi , South West Delhi-****** Landmark- opposite Abhinav Global School, to Officer Commanding, **** Field Workshop, Pithoragarh, Uttarakhand. **I am enclosing- Adhaar Card, Address Proof (posting order of Government), Serving Certificate of Pithoragarh, Scanned Signature, as per customer care executive.**Regards*Col Shailesh Yadav************image***.png (*******)

GetHuman5315875 did not yet indicate what Airtel should do to make this right.

How GetHuman5315875 fixed the problem

We are waiting for GetHuman5315875 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Airtel's attention and get better help faster. Tap below to get started.
Having Airtel issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Airtel

Technical Support issue
Reported by GetHuman5315875
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 13867 others
0 customers following this

Timeline

GetHuman5315875 started working on this issue
Sep 30th, 2020 10:12am
GetHuman5315875 indicated the issue is not fixed yet.
Oct 12th, 2020 6:27am

Moving? Set Up Services in 1 Call

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians