Air China Customer Service Issues

I am Julie Bayaborda Atienza. I am trying to reach Air China's customer service from the Philippines, but the calls are costly and keep getting disconnected. Our flight is on May 27, [redacted], with flight number CA0180 and trip locator 2VPFUL, going from Manila to Beijing to LAX. I need wheelchair assistance due to recent surgery at all airports. It would be greatly appreciated if we could be upgraded to seats near first-class for extra legroom. Traveling with me are my daughter Charlene Mae Bayaborda Atienza and my auntie Ofelia McColligan; we'd like our seats to be together if possible. Thank you for your prompt attention. Sincerely, Julie Bayaborda Atienza

Dear Customer Service, During our recent trip to Japan with Air China, our checked luggage was damaged, with the lock completely broken. This luggage was only three years old and we purchased it for our honeymoon at a cost of approximately $[redacted]. The lock is now unusable, causing us significant discomfort and unhappiness. We would like to inquire about the possibility of receiving insurance coverage from Air China for this issue. We have already attempted to contact Air China customer service via email, but unfortunately, our email was blocked due to policy restrictions. We have accompanying photos of the damaged luggage. Our details are as follows: Air China Confirmation Number: NJ9YVW Passengers: - Woojin Lee (Ticket Number: [redacted][redacted]) - Joseph Allen Burwell (Ticket Number: [redacted][redacted]) We are eager to receive a response from you at your earliest convenience. Thank you, Woojin & Joseph

I made a flight reservation on Air China's website yesterday. Unfortunately, after entering my credit card details, I received an error message stating that the website was experiencing issues. I had to contact customer service, fill out a detailed questionnaire, provide photos of our passports and credit card, and send everything to a representative at Air China. She was efficient and helpful and emailed me my reservation details promptly. Today, when I tried to manage my reservation to check seats and baggage rules, I realized that not being able to complete the payment online meant I couldn't access my reservation. Even the Air China app doesn't recognize my ticket number. My worry is about the upcoming flight check-in process. Without online access to my reservation, I am unsure how to proceed. I also tried to book a transit hotel through the app, but my ticket number was not accepted. Any assistance would be greatly appreciated.

I'd like to recount the details of my recent travel experience: - I arrived on time for Air China flight CA962 from Munich to Beijing on 28.06.[redacted] at 13:30. - Boarding was delayed until approximately 13:20 due to a technical issue. - The flight was cancelled around 14:30, and passengers were asked to disembark. - Air China staff informed me at around 15:00 that the flight was rescheduled for the next day at the same time. - They provided me with taxi and hotel vouchers for the inconvenience. - The next morning, I was picked up from the hotel at 09:00 and returned to the airport. - Upon arrival, I found out that the flight had departed with a 10.5-hour delay the night before, without any notification. - I managed to board the rescheduled flight to Beijing but had to travel economy class due to the first-class ticket being fully booked. - This series of mishaps caused me not only stress and wasted time but also led to missing my partner's 40th birthday celebration in Shenyang on 29.06.[redacted].

Unfortunately, due to a recent layoff, we are unable to proceed with our flight to Beijing. Following a conversation with AirChina, we were informed that our ticket could be used within a year, but I am concerned as this agreement was not provided in writing. Despite attempting to reach out for written confirmation through email, there seems to be no record of this arrangement. The customer service hotline is always busy, and after a frustrating 15-minute wait, I was unable to speak to a representative, all while enduring loud Chinese music on loop. This experience has left me dissatisfied with the service provided.

I, Theresa SY Mao, purchased my ticket today with confirmation #[redacted][redacted]. I was unable to get seat assignments for my flights from JFK to PEK. Due to my injured left foot, I kindly request a D or J seat that will allow me to stretch out my foot occasionally. I am 83 years old and would appreciate a seat closer to the front if possible, even if it requires an additional fee. My friend, Carol Obrien, with ticket PTCEEN, who is 81 years old, would like to sit across the aisle from me. She is also willing to pay for an upgraded seat. Thank you for your assistance.

I intended to send an email while on hold, but the representative promptly and efficiently assisted me in changing my flight. It was the easiest and best experience I've had with an airline in my 2 million miles of flying. A job well done indeed - a true pleasure. Thank you for the outstanding service. Best regards, Debra Palmer. P.S. No need for a reply, I just wanted to share my positive experience dealing with your company.

E-ticket Number: [redacted][redacted] First Name: Anita Last Name: Rani I made a flight reservation from San Francisco to Delhi, India, for February 7, [redacted]. I received an email stating that my flight was changed to February 6, [redacted], from San Francisco to Beijing. However, the flight from Beijing to Delhi still shows the original schedule with a 2-hour layover on February 8. Given this change, I am concerned that the layover in Beijing could now be longer than 24 hours.

Hello Air China, I am writing to address an issue with a flight booking from Bangkok to London on January 14th. Unfortunately, the flight has been cancelled, and we received an email stating that the new departure is scheduled for January 15th. This change has disrupted our travel plans as we have a connecting flight to Poland at 8 a.m. on the same day. Our ticket numbers are [redacted][redacted] and [redacted][redacted]. Our itinerary includes a layover in Shanghai, and due to these flight changes, we would be stranded for a night in Shanghai with uncertainty about leaving the airport. We previously spoke to Air China and were informed of the option to reroute through Beijing rather than Shanghai. Could you please assist us in exploring potential alternatives or solutions to this situation? Your help in resolving these issues would be greatly appreciated. Thank you.

I booked a flight from Munich to Seoul via Beijing on 27.02.[redacted] with Air China. I got a message that the departure location and time of the first flight CA [redacted] have changed to Frankfurt and 19:15 instead of 12:05. Now, I have to fly with flight CA [redacted]. But I haven't received any information about my connecting flight CA [redacted], which I will miss due to the changes. I'm wondering if there is a new connecting flight scheduled for me from Beijing to Seoul with Air China, and if so, which flight is it? Best regards, R. Kammerer

I had to cancel my flight to China following the Canadian Government travel advisory, but during the cancellation process, I selected "personal reasons" instead of "flight cancellation" as the reason. I want to make sure I receive a full refund, but I have been unable to reach anyone on the 1-[redacted] number. I tried calling customer service on January 29th when I canceled, but couldn't get through. Currently, I'm on hold with Air China customer service, but the call keeps disconnecting, and I have to redial multiple times.

I recently had a flight with Air China, and I'm disappointed with the service. The staff on board were unfriendly and rude, making my trip unpleasant. The seating and the food also left much to be desired. Even basic items like toothbrushes were problematic. I have return flights booked with your airline, and I am hesitant to use it for my upcoming journey. What is the best course of action to address these concerns and ensure a better experience for my return trip?

Subject: Urgent Attention Required for International Flight Issue Dear Air China Customer Service, I am writing to address the ongoing issues related to my wife's international flight booking. The flights CA1392 and CA987 have been rescheduled and then abruptly canceled by Air China on four separate occasions. Despite the initial cost savings on the ticket, I expect the company to honor the agreed-upon services. I am requesting that my wife be accommodated on the CA1392 and CA987 flights to LAX within the next 7 days to avoid escalation of this matter to diplomatic authorities. The most recent cancellation occurred on 04-11-[redacted], under the name Rose Wang Baxa, with the ticket issued as BAXAROSEWANG. Your prompt attention to this frustrating situation is greatly appreciated. Please feel free to contact me at any time at [redacted]. Thank you.

I recently received an email about a flight modification for my trip from Manila to London Gatwick. The original date was set for April 18, [redacted], and has now been rescheduled to April 21, [redacted], for passenger M. Bautro. I have some concerns I would like to address: 1. I need clarification on whether this change also applies to passengers S. J. Gandola and J. Gandola since no emails were received regarding these adjustments. 2. Unfortunately, the new date does not work for us due to work and school commitments. Is a refund possible? 3. Could you please outline the other available options for us to consider? 4. I attempted to contact the Philippines office number listed on your website, but I was unable to reach anyone.

I made a booking with Go To Gate for a return trip from London Heathrow to Weihai on June 9th and return on September 9th. I needed to change the dates due to a visa delay until June 16th, but Go To Gate was unhelpful. I requested to depart on June 18th, but there were no available flights. Now, I would like to return on December 9th or just get a one-way ticket. When asked for a refund, I was directed to contact the airline. The check-in reference number is MK6HBB. - Bao Lan Liu

Здравствуйте. Я хотел бы обсудить изменения, произошедшие с моим рейсом из Хошимина в Пекин и далее в Москву. Перенос вылета в Пекин на 26 июня неприемлем, так как моя виза во Вьетнаме заканчивается 24 июня. Я также уже забронировал отель в Хошимине и меня ждет работа в Москве с 25 июня. Пожалуйста, помогите мне разобраться с этой ситуацией и предложите варианты решения проблемы. Спасибо.

Hello, I wanted to share that my flight from Ho Chi Minh City to Beijing, CA904, was canceled, causing me to miss my connecting flight to London, CA937. Both flights were booked through Kiwi.com and operated by Air China. According to the airline, the cancellation was due to a bus colliding with the airplane. After being accommodated in a hotel yesterday, I am now unsure about the next steps for getting home. When I contacted Kiwi.com and Air China, they directed me to each other without offering a solution. I would appreciate any assistance or guidance in this situation. Thank you.

Dear Sir or Madam, I am Mira Weppert from Hungary writing to inquire about booking a flight with Air China from Vienna to Manila for the dates 26.12.[redacted] - 10.01.[redacted]. However, I am facing an issue with my passport expiry date being 09.06.[redacted], one day before the return flight. The Air China system has also flagged this problem. It is crucial for me to secure these tickets promptly. I would like to know if it's possible to update my passport number once I receive my new passport and whether I can proceed with booking using my current passport. I am concerned about missing out on these tickets at the current price, especially considering the limited availability of domestic flights in the Philippines. Thank you for your assistance. Best regards, Mira Weppert