I paid for two premium economy tickets on Air China and when we arrived to check in for...

GetHuman-jarrabit's customer service issue with Air China from August 2018

12 views
 | 
78 similar
 | 
0 following
Help with my Air China issue
GetHuman-jarrabit's next move: call Air China.
The best way to get your problem resolved is to tap the button below to start calling Air China. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-jarrabit's own words
I paid for two premium economy tickets on Air China and when we arrived to check in for the flight, our seats had disappeared. Air China decided to change planes and removed the premium economy option. So they moved our seats to the regular economy section. I explained that I had paid for Premium Economy at the check in desk and I either wanted my refund for the upgrade or they needed to upgrade my seats to business class. The check in representative told me that the plane was "full" and that they would have upgraded us if there were seats available. We reluctantly took our seats in economy class. Low and behold, there were plenty of seats available that they could have upgraded us to. The check in agent lied to us. I would like a refund for the upgrade that I paid for.
GetHuman-jarrabit did not yet indicate what Air China should do to make this right.
I have an issue with Air China too
How GetHuman-jarrabit fixed the problem
We are waiting for GetHuman-jarrabit to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Air China's attention and get better help faster. Tap below to get started.
Having Air China issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jarrabit fixes it.
This email address isn't valid

Air China

Customer service issue
Reported by GetHuman-jarrabit
Aug 14th, 2018 - a yr ago
I have an issue with Air China too
Fixed
Seen by 12 customers so far
Similar issue to 78 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-jarrabit started working on this issue
Aug 14th, 2018 4:21pm
GetHuman-jarrabit indicated the issue is not fixed yet.
Aug 14th, 2018 6:06pm
GetHuman-jarrabit indicated the issue is not fixed yet.
Aug 14th, 2018 6:07pm