Cheapoair called me today stating I needed to fill out a voucher form on your website s...

GetHuman-herrgall's customer service issue with Aer Lingus from May 2020

Help with my Aer Lingus issue
Before contacting them, items GetHuman-herrgall may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman-herrgall's own words
Cheapoair called me today stating I needed to fill out a voucher form on your website since I had to cancel my flights due to covid ** and the Irish and German government not allowing me to travel to their nations. I called the help line for assistance and waited almost ** minutes and your employee from the get go was rude and hostile. She told me I could not fill out a voucher and I told her that is what Cheapoair had called me and told me to do. She then accused me of yelling when it was her who was yelling first and then she hung up on me. I will call my lawyer and start a class action law suit against your company if i don't get a refund or a voucher for my flight. I did not want to cancel my trip, but had to. I also want that customer service rep disciplined for her unprofessional behavior. I don't need Yankee attitude when I am already unhappy about events.

GetHuman-herrgall did not yet indicate what Aer Lingus should do to make this right.

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Aer Lingus

Customer service issue
Reported by GetHuman-herrgall
May 21st, 2020 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 1269 others
0 customers following this

Timeline

GetHuman-herrgall started working on this issue
May 21st, 2020 9:11pm
GetHuman-herrgall indicated the issue is not fixed yet.
May 21st, 2020 9:11pm
GetHuman-herrgall indicated the issue is not fixed yet.
May 21st, 2020 9:11pm
GetHuman-herrgall indicated the issue is not fixed yet.
May 21st, 2020 9:12pm
GetHuman-herrgall indicated the issue is not fixed yet.
May 21st, 2020 9:12pm
GetHuman-herrgall indicated the issue is not fixed yet.
May 21st, 2020 9:12pm
GetHuman-herrgall indicated the issue is not fixed yet.
May 21st, 2020 9:12pm
GetHuman-herrgall indicated the issue is not fixed yet.
May 21st, 2020 9:12pm
GetHuman-herrgall indicated the issue is not fixed yet.
May 21st, 2020 9:12pm
GetHuman-herrgall indicated the issue is not fixed yet.
May 21st, 2020 9:12pm
GetHuman-herrgall indicated the issue is not fixed yet.
May 21st, 2020 9:12pm
GetHuman-herrgall shared this issue with friends on Facebook
May 21st, 2020 9:12pm
GetHuman-herrgall indicated the issue is not fixed yet.
May 22nd, 2020 2:14am
GetHuman-herrgall indicated the issue is not fixed yet.
May 22nd, 2020 2:14am
GetHuman-herrgall indicated the issue is not fixed yet.
May 22nd, 2020 2:14am
GetHuman-herrgall indicated the issue is not fixed yet.
May 22nd, 2020 2:14am

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