I bought the Mace operator skin pack, expecting both the skin and his default but only got the skin. NOT the default?!

GetHuman4794890's Missing Items issue with Activision from May 2020

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Email on Account, Username, Password, Game Name, Console, Version Type, and Name of Account Holder
Top Tip from another customer
Missing items happen all the time. If you are looking to recover one you will need to report it immediately. If you deleted the item you most likely cannot get it back.
The issue in GetHuman4794890's own words
Spending money on the game to get a skin for Mace (an operator in Modern Warfare) and his default appearance but only got the skin I BOUGHT, NOT his default skin ... I bought the mace skin operator bundle for $** expecting to have the skin I bought AND his default skin. For a couple days all I have is the skin I bought and not his default skin, when I should get both and have the option to choose between the *, not just one. How do I get his default skin back*for the first time?
I spent $** on the game expecting * skins (default and the one I bought) I only got * skin, the one I like less (not the default) and I want the default version.
I want the default Mace skin that I should have because I bought a skin pack for him, expecting to get both the skin AND the default.
I play Modern Warfare everyday for multiple hours, enjoying the game, spending money on things I like but am NOT rewarded for the things I like that I BOUGHT and chose to SPEND my own MONEY on.
I have contacted the community and asked questions (unanswered as of now) and have tried to contact an Activision support member to have them resolve*fix the issue of my missing skin.
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Activision

Modern Warfare (PC) * Battle.net
Missing Items issue
Reported by GetHuman4794890
May 8th, 2020 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 5639 others
0 customers following this

Timeline

GetHuman4794890 started working on this issue
May 8th, 2020 10:13pm