I bought the Mace operator skin pack, expecting both the skin and his default but only got the skin. NOT the default?!

GetHuman4794890's Missing Items issue with Activision from May 2020

Help with my Activision issue
First: share to improve GetHuman4794890's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4794890 may need:
Email on Account, Username, Password, Game Name, Console, Version Type, and Name of Account Holder
Top Tip from another customer
Missing items happen all the time. If you are looking to recover one you will need to report it immediately. If you deleted the item you most likely cannot get it back.
The issue in GetHuman4794890's own words
Spending money on the game to get a skin for Mace (an operator in Modern Warfare) and his default appearance but only got the skin I BOUGHT, NOT his default skin ... I bought the mace skin operator bundle for $** expecting to have the skin I bought AND his default skin. For a couple days all I have is the skin I bought and not his default skin, when I should get both and have the option to choose between the *, not just one. How do I get his default skin back*for the first time?
I spent $** on the game expecting * skins (default and the one I bought) I only got * skin, the one I like less (not the default) and I want the default version.
I want the default Mace skin that I should have because I bought a skin pack for him, expecting to get both the skin AND the default.
I play Modern Warfare everyday for multiple hours, enjoying the game, spending money on things I like but am NOT rewarded for the things I like that I BOUGHT and chose to SPEND my own MONEY on.
I have contacted the community and asked questions (unanswered as of now) and have tried to contact an Activision support member to have them resolve*fix the issue of my missing skin.
How GetHuman4794890 fixed the problem

We are waiting for GetHuman4794890 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Activision customer problems.
What Do I Do If There Are Missing Items from My Activision Account?How Do I Recover Access to My Activision Account?How Do I Appeal a Ban on Activision?
Do you have a customer issue as well?
We can help you get Activision's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Activision issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Modern Warfare (PC) * Battle.net
Missing Items issue
Reported by GetHuman4794890
May 8th, 2020 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 5639 others
0 customers following this


GetHuman4794890 started working on this issue
May 8th, 2020 10:13pm