Hello,**I received some emails regarding buying "A $** THE A&F HERITAGE HOODIE & THE A...

GetHuman-sahar_'s customer service issue with Abercrombie & Fitch from November 2018

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The issue in GetHuman-sahar_'s own words
Hello,**I received some emails regarding buying "A $** THE A&F HERITAGE HOODIE & THE A&F SHERPA SWEATSHIRT ORIGINALLY $** or $**" starting from Thursday till some minutes ago.*So I decided to buy a hoodie. However, when I added my order to my bag, the offer did not apply. The price reduced from $** to $** but not to $**. *The second matter which really annoyed me is the "TRUST" between costumer and seller, that was missed today! I had a live chat with one Abercrombie & Fitch representative and he not only was not aware of this offer, but also told me with this information that I gave him, he cannot adjust the price for me what sounds to him is that I am looking at old emails. He told that to me while I was saying I received the emails yesterday, in the morning and even ** minutes ago. For sure I know which email with which date I'm looking at!*I am really upset about today. I love Abercrombie & Fitch products and had great in store experiences, but today's online shopping and this kind of mistrust things really bothered me. *I spent lots of time to find what I really like, then chatted with the representative , ... . At the end, he suggested me to email someone for further help regarding the offer and send the screenshot of the received email! I cannot believe that! I got an offer and I should spent lots of time, take screenshots and email them to somebody, and ... just to prove it? *I won't really do that, and I prefer not to buy anything. *But, I should have told you about my awful and annoying experience.**Best,*Sahari
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Abercrombie & Fitch

Customer service issue
Reported by GetHuman-sahar_
Nov 25th, 2018 - 10 mons ago
I have an issue with Abercrombie & Fitch too
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GetHuman-sahar_ started working on this issue
Nov 25th, 2018 1:47am