phone no is *** *** ****, I lost my SIM card and I need it replaced. Turns out, my moth...

GetHuman-moonshi's customer service issue with AT&T Go Phone from September 2018

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The issue in GetHuman-moonshi's own words
phone no is *** *** ****, I lost my SIM card and I need it replaced. Turns out, my mother made this account for me years ago, and the ID issue has never been there when I visited multile times to get new sim cards, but this time they demand an Id, and I give them mine, but they need my mothers.... currently she is out of country and I have no idea what to do when the At&T branchs that I visited continuosly repeats that they need my mother's id all of a sudden and I have absolutly no idea how to make the account (the number) mine.
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AT&T Go Phone

Customer service issue
Reported by GetHuman-moonshi
Sep 20th, 2018 - 6 mons ago
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GetHuman-moonshi started working on this issue
Sep 20th, 2018 10:47pm