Got a phone call and said that my service was expended what was that about

GetHuman-tonytho's customer service issue with AT&T Go Phone from June 2018

Help with my AT&T Go Phone issue
Tip from another customer
To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-tonytho's own words
The problem: Got a phone call and said that my service was expended what was that about
GetHuman-tonytho did not yet indicate what AT&T Go Phone should do to make this right.
I have an issue with AT&T Go Phone too
How GetHuman-tonytho fixed the problem
I called AT&T and they said that it was a fake call and the caller just wanted my credit card number so if you get this call don't give them any information. Call AT&T and
Please help with my AT&T Go Phone issue
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AT&T Go Phone

Customer service issue
Reported by GetHuman-tonytho
Jun 25th, 2018 - 5 mons ago
I have an issue with AT&T Go Phone too
Fixed
GetHuman-tonytho shared how to fix
Seen by 5 customers so far
Similar issue to 71 others
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Items needed
Phone number
Name
Account number
email address
service address
Account PIN
Timeline
GetHuman-tonytho started working on this issue
Jun 25th 10:31pm
GetHuman-tonytho confirmed the issue is fixed. Hooray!
Jun 26th 1:05am