It's been almost * weeks everytime I call they run the same test nothing works I have n...

GetHuman-ibjulieg's customer service issue with AT&T Go Phone from June 2018

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The issue in GetHuman-ibjulieg's own words
Make and cannot receive calls. No service or emergency calls only ... It's been almost * weeks everytime I call they run the same test nothing works I have no service emergency calls only I am a nurse I have to have my phone working at all times you guys said it would be fixed in * days that was too much two days but I waited now it's been another week I call send messages I get online to contact you guys nothing it's still not fixed I've been a loyal customer for over * years and this is getting ridiculous I need it fixed ASAP you guys told me I'd be reimbursed nothing my name is Julie White by *** *** ****
Every time I call the same test are ran and after ** or more min I lose connection or they save power off for ** sec and same thing emergency calls only no service
Fix it and give me my credit which they always say they will and make it right. Let it go in the past but no they are taking advantage of me.
*yrs loyal customer
Online test..Mark the spot, device help online..remove SIM. Clean it, everything..
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AT&T Go Phone

Customer service issue
Reported by GetHuman-ibjulieg
Jun 17th, 2018 - 3 years ago
Fixed
Seen by 12 customers so far
Similar issue to 57 others
0 customers following this
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Timeline

GetHuman-ibjulieg started working on this issue
Jun 17th, 2018 9:08pm
GetHuman-ibjulieg indicated the issue is not fixed yet.
Jun 17th, 2018 9:09pm
GetHuman-ibjulieg indicated the issue is not fixed yet.
Jun 18th, 2018 1:55pm
GetHuman-ibjulieg indicated the issue is not fixed yet.
Jun 18th, 2018 2:02pm
GetHuman-ibjulieg indicated the issue is not fixed yet.
Jun 18th, 2018 2:04pm
GetHuman-ibjulieg indicated the issue is not fixed yet.
Jun 18th, 2018 10:09pm
GetHuman-ibjulieg indicated the issue is not fixed yet.
Jun 18th, 2018 10:16pm

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