Unable to reach any human about land line phone out of service for days!
GetHuman-stlaura's customer service issue with AT&T - California from June 2018
Help with my AT&T - California issue
The issue in GetHuman-stlaura's own words
Reach someone about the lack of a dial tone, then days later, to contest that the problem had been fixed, which it had not. When this happened several years ago, I was able to reach a person. ... no dial tone - Called Wed, could only get into automated system. The phone given in Get Human for California service is no longer in service. Problem was cited as fixed when absolutely no action had been taken. Filed another problem report on Monday - same issue, only could get phone tree. When I did get somewhere that said they would transfer me to customer service, the automated message was that they had unusually high volume of calls - stay on the line, then the system ended the call! Very frustrating. I think Get Human needs to update it's information, if indeed, there is really any way to reach a person.
Not every instance for repair can be covered in the automated phone tree. Sometimes you need a knowledgable person to help.
Provide true customer service!!
I have been a customer of AT&T forever.
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