My sister and I were at A & W in Cobourg, Ontario, Canada. There's only one in Cobourg...

GetHuman-dbdowns's Complaint issue with A&W Food Services of Canada Inc. from August 2021

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The issue in GetHuman-dbdowns's own words
My sister and I were at A & W in Cobourg, Ontario, Canada. There's only one in Cobourg, and we had ordered * small burger, with an order of Onion Rings, and also order of Fries, on getting the burgers we asked for lettuce and tomatoes on it with ketchup and was told that's an extra added price!!!!!!! in the advertised pictures, it's on the burgers, and I have always had it on mine normally without being asked. I am totally shocked by them stating we have to pay extra for lettuce and tomatoes!! what the heck is wrong when you advertise it with this stuff on it, and as I have said, normally, it's served with something on it, that goes with the burger. So of course I'm not paying extra for lettuce*tomatoes when I have never done this before. Is this a Franchise owners new thing, or company now asking for this extra money. I am so mad, this is my favorite burger, but not anymore if this doesn't change. My sister and I were quite upset to have to pay more for what normally goes on a burger. I don't want to hear it's because of this Covid, because that's a poor excuse. Totally blown away with this!!!!!!

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A&W Food Services of Canada Inc.

Complaint issue
Reported by GetHuman-dbdowns
Aug 9th, 2021 - a year ago
Not resolved
Seen by 15 customers so far
Similar issue to 159 others
0 customers following this