Lowrance Customer FAQ

If your Lowrance unit's maps are not reflecting your current location, it might be due to a few reasons. Make sure you're outdoors with a clear view of the sky to improve GPS satellite reception. Check if your GPS antenna is blocked or damaged, as it may interfere with GPS reception. Lastly, ensure you have the latest updates for your device software and map data installed. Occasional inaccuracies might occur if the device's internal compass isn't calibrated, so try recalibrating it. If you’ve checked these areas and are still having trouble, there might be some technical issues with your device that require professional assistance.

Lowrance products typically do not come with subscription services. However, if you're referring to a map software subscription like C-Map or the Genesis Live feature, you should find cancellation information within your account settings on their respective websites. Also, remember to remove any automated payments connected to the service from your bank or credit card. If you're still having issues, we suggest reaching out directly to the service provider related to your subscription.

To connect your Ghost Trolling Motor to an HDS Gen 2 Touch, use a NMEA 2000 network. Connect your ghost trolling motor to an available port in the NMEA 2000 network and ensure your HDS Gen 2 touch is also connected to this network. Now, on your HDS touch, you'll be able to control and get status updates from your trolling motor, directly from your device's screen. Note that a NMEA 2000 starter kit might be necessary if your boat does not already have a NMEA 2000 network installed. Please ensure a secure and correct connection to avoid any damage or connectivity problems.

If you suspect your Hook2-4x unit to be defective, first try to troubleshoot common issues. Make sure cables are properly connected, power source is working, and settings are correct. If basic troubleshooting doesn't work, it might be a defect. Please note that Lowrance products are covered by a limited warranty, so your device could be repaired or replaced if it's diagnosed as defective by a Lowrance technician. For further assistance, we recommend getting in contact with Lowrance's customer support as they can provide more detailed advice and potentially arrange a repair evaluation.

To attach a TripleShot transducer to your trolling motor, you will need a trolling motor mount. Lowrance does not make a specific trolling motor mount for the TripleShot transducer. However, you can use a third-party mount designed for larger transducers or you could use a specialized trolling motor adapter bracket. When attaching the transducer, ensure it's place in a position where it will remain in the water when the trolling motor is in use to get the best performance.