What is the process for returning a defective product?

To return a defective product to pcRUSH.com, please contact our customer service team to request a Return Merchandise Authorization (RMA) number. You will then need to carefully package the item with all original accessories and documentation, including the RMA number. Ship the package to the address provided by our customer service representatives. Once we receive the returned item, our team will inspect it to verify the defect. If the product is confirmed to be defective, we will issue a refund or replacement per your preference. Please note that certain conditions and policies may apply, so be sure to review our return policy for more information.