What happens if I receive a product that doesn't match the description?

If a customer receives a product from iOffer that does not match the description provided by the seller, there are several steps that can be taken to address the situation. First, it is advisable for the customer to carefully review the item received against the description that was listed on the iOffer platform. This includes checking for discrepancies such as differences in size, color, functionality, or overall quality. Once the discrepancies have been noted, the customer can initiate a conversation with the seller to discuss the issue. It is often recommended to communicate directly through the messaging system on iOffer to document the concerns and attempts to resolve the matter amicably. The seller may offer a solution, such as a replacement, exchange, or refund. If the seller is unresponsive or unwilling to resolve the issue satisfactorily, the customer can escalate the matter by referring to iOffer's policies regarding item disputes. Typically, iOffer provides guidelines on how to file a complaint or report an issue. Customers may be required to provide evidence, such as photos of the product and the original listing, to support their claim. To find the specific process and any applicable timelines, it is helpful for customers to consult the iOffer website for the most current information related to disputes and customer protection. Engaging with the community forums may also provide additional insights and shared experiences from other buyers.