What if the product I received is damaged or defective?

If you receive a damaged or defective product from ePhotoCraft.com, we apologize for the inconvenience caused. We prioritize customer satisfaction and want to ensure that you are happy with your purchase. In such cases, we encourage you to reach out to our customer support team within 48 hours of receiving the item. Please provide a detailed explanation of the issue along with clear photographs of the damage or defect. Our team will review your case promptly and assess the situation. If the damage or defect is found to be due to a manufacturing fault, we will provide you with options for a replacement, repair, or refund. Rest assured, we strive to resolve any quality issues swiftly and efficiently to ensure your utmost satisfaction.