What is eMachines' return policy for defective products?

eMachines strives to ensure customer satisfaction and provides a comprehensive return policy for defective products. If you receive a defective product, you can easily initiate a return within 30 days of purchase. The product must be in its original condition with all accessories and documentation. To begin the return process, please contact our customer support team by phone or email. Our representatives will guide you and provide a return merchandise authorization (RMA) number. Once you have the RMA number, you can send the defective item using a prepaid shipping label provided by eMachines. After receiving and inspecting the product, we will either provide a replacement or issue a refund depending on your preference. Rest assured, eMachines prioritizes meeting customer expectations and ensures a hassle-free return experience.