What if I receive a damaged or defective product?

If you receive a damaged or defective product, we apologize for the inconvenience and will promptly resolve the issue. At eGlobal Wireless, we strive for utmost customer satisfaction, and we have processes in place to address such situations. To ensure a seamless resolution, please contact our customer support team within 48 hours of receiving the product. Provide details about the damage or defect, along with any supporting evidence such as photos or videos if possible. Our dedicated team will guide you through the return and replacement process. If the product is repairable, we will arrange for timely repairs. In case of unavailability or irreparable damage, we will provide a replacement or offer a refund as per our warranty policy. Rest assured, we are committed to ensuring that you receive a fully-functional and intact product.