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What should I do if my package is lost?

Asked 2 months ago
In the unfortunate event that a package ordered from ZeeBerry.com does not arrive as expected, there are several steps you can take to address the situation. First, it is important to verify the shipping information provided during the order process to ensure that the address was entered correctly. Next, checking your order confirmation email may provide insights into the expected delivery timeframe and any tracking information available. If the package still appears to be missing, consider monitoring the tracking status through the carrier's website, if tracking was provided. Sometimes, packages are marked as delivered even if they have not arrived at your location yet. It is advisable to check with neighbors or household members to ascertain if someone accidentally received the package on your behalf. If the issue persists, the next step would be to look for information on ZeeBerry.com's website regarding their policies on lost or missing packages. Many online retailers have procedures in place for addressing these situations. This information can usually be found in the help or FAQ sections. Following these steps will help you navigate the situation more easily and provide options for resolution.
Answered Sep 25th 2025

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