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Can I cancel or modify my order?

Asked 2 years ago
Once an order is placed on YvesRocherUSA.com, there are specific procedures concerning cancellations and modifications. Typically, customers can cancel or modify their orders as long as the order has not yet been processed for shipment. It is important to act quickly, as orders are often processed shortly after placement. To modify an order, customers should review the order details carefully and attempt to make changes through their account if possible. If the option to modify the order is not available online, it may require direct intervention, and it is generally advisable to do so as soon as possible. For cancellation, if the order is still pending, customers might be able to cancel it directly through their account or by following the guidelines available on the website. However, once an order has been shipped, the cancellation may not be possible and standard return procedures will apply instead. For the most accurate and up-to-date information regarding your specific situation, customers should consider referring to the customer service section on the current website.
Answered Jul 28th 2025

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