What should I do if I receive a damaged or defective product?

If a customer receives a damaged or defective product from Wolverine.com, the first step is to carefully review the order confirmation and shipping receipt to ensure all details are accurate. Generally, customers are advised to photograph the damaged item and its packaging, as this documentation can be helpful in resolving the issue. Next, it is recommended to visit the Wolverine.com website for information on their return and exchange policies. These policies typically outline the procedures for returning defective items, including any necessary forms or labels that may be required. Customers should also check for specific timeframes within which returns must be initiated. In many cases, customers can initiate a return or exchange directly through the website's designated returns section, which provides clear instructions. If further assistance is needed, looking for options to reach out for additional support would be beneficial. This could include contact methods as provided on the current webpage. Taking these steps can help ensure that any issues with received products are resolved promptly and satisfactorily.