What is Waters Corporation's return policy?

Waters Corporation has a customer-centric return policy to ensure customer satisfaction. If you are not completely satisfied with a product purchased directly from Waters Corporation, you may return it within 30 days of purchase for a refund or exchange. The product must be in its original condition with all accessories and documentation included. Returns must be accompanied by a valid proof of purchase, such as a sales receipt or invoice. Returns without proof of purchase may be subject to review and approval. To initiate a return, please contact our customer service team, who will guide you through the process and provide further instructions. Please note that certain products may have specific return restrictions and this policy is subject to change.