What is the return policy?

Our return policy at Ward's Of York is designed to ensure customer satisfaction. We accept returns within 30 days from the date of purchase. To qualify for a return, the item must be in its original condition, unused, and with all original tags and packaging intact. Customers are responsible for return shipping fees, unless the item received was defective or incorrect. Once the returned item is received and inspected, we will process a refund to the original payment method within 5-7 business days. However, certain items such as personalized or custom-made products are non-returnable. Please contact our customer service team for further assistance or any specific queries regarding our return policy.