Vitals primarily serves as an online platform that helps patients find and connect with healthcare providers. It is designed to provide information about doctors, including their specialties, locations, and patient reviews. However, Vitals itself does not facilitate direct communication between patients and doctors in the way a telehealth service might. Patients can read reviews and gather information about providers, but if they have specific questions for a doctor, they typically need to reach out to the provider's office directly or utilize other telehealth platforms that offer direct messaging capabilities. For the most accurate information regarding features and potential changes, it is advisable for users to check the current Vitals website, where they may find more details and any updates related to their services or features.