What is your return policy?

Our return policy at Vanns.com allows customers to return most products within 30 days of purchase for a refund or exchange. The items must be in their original condition and packaging, including all accessories and manuals. However, certain products like opened software, consumable items, and personalized or special order items are non-returnable. Additionally, some products may have specific return policies stated on their respective product pages. To initiate a return, customers can contact our customer service team via phone or email, and a return merchandise authorization (RMA) number will be provided. It is important to note that customers are responsible for return shipping costs unless the product is defective or was shipped incorrectly. For more detailed information on our return policy, please visit our website or contact our customer service team.