What is your return policy?

Our return policy at Valleyvet.com is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return unused items within 30 days of receipt for a full refund or exchange. Please note that some restrictions apply to certain products, such as vaccines, pharmaceuticals, and personalized items. To initiate a return, simply contact our customer service team, and they will provide you with a return authorization number. In case of damaged or defective items, we will cover all return shipping costs. However, for non-defective returns, the customer is responsible for the return shipping fees. For more detailed information about our return policy, including specific instructions and exceptions, please visit the "Returns" page on our website or contact our helpful customer service representatives.