What if I receive a damaged or incorrect item?

If you happen to receive a damaged or incorrect item from Valentineperfume.com, we understand your frustration and apologize for any inconvenience caused. Rest assured, we have a hassle-free return and exchange policy in place to rectify such situations promptly. Please contact our customer service team within 48 hours of receiving the item, providing details of the damage or incorrect item, along with supporting evidence such as clear photographs. Our dedicated team will guide you through the return process, and once we receive the item back, we will arrange for a replacement or issue a refund, depending on your preference. We strive to ensure your satisfaction and make every effort to make things right when such instances occur.