What is the return policy?

Our return policy at Usoutdoorstore.com allows customers to return any unused and unwashed items within 30 days of the purchase date for a full refund or exchange. All original tags and packaging must be intact. However, certain items like underwear, swimwear, final sale merchandise, and customized gear are non-returnable. In order to initiate a return, customers can contact our customer service team, who will provide a return authorization number and further instructions. Customers are responsible for shipping fees, unless the return is due to an error on our part. Once the returned items are received and inspected, refunds will be processed within 5-7 business days. We strive to provide a hassle-free and customer-friendly return process to ensure complete satisfaction for our valued customers.