What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item from UrbanMinx.com, we apologize for the inconvenience caused and are committed to resolving the issue promptly. To rectify the situation, we have a hassle-free return and exchange policy in place. Simply contact our customer support team within [X] days of receiving the item, providing details of the damage or incorrect product. Our team will guide you through the return process and provide a prepaid shipping label for the return. Once we receive the item, we will either replace it with the correct one or issue a refund. Our goal is to ensure complete customer satisfaction, so rest assured that we will do our best to make it right for you.