What if I receive a damaged or defective product?
Asked a year ago
If you receive a damaged or defective product from UndercoverCondoms.com, we have got you covered. We understand that accidents happen during transit, and we are committed to resolving any issues promptly. Simply reach out to our customer service team within 7 days of receiving your order, providing details and attaching a photo of the damaged or defective item. Our dedicated team will assess the situation and, if applicable, arrange for a replacement or refund. Your satisfaction is our top priority, and we strive to ensure that every purchase meets your expectations. Rest assured, we are here to make things right, so you can trust us to deliver high-quality products in perfect condition.
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