What is Tristar Fulfillment Services' return policy?

Tristar Fulfillment Services' return policy ensures customer satisfaction and convenience. If you receive a defective or incorrect order, notify us within 5 business days of delivery to initiate the return process. We will promptly replace the item or provide a full refund, including shipping costs. To be eligible for a return, products must be unused and in their original condition. However, we do not accept returns for customized or personalized items unless they are damaged or faulty. Returns are subject to a restocking fee of up to 20% depending on the circumstances. To initiate a return, contact our customer support team with your order details and reason for return, and we will guide you through the process to guarantee a hassle-free experience.