What is the return policy?

Our return policy at Towelbars.com is designed to ensure your complete satisfaction with your purchase. We understand that sometimes items may not meet your expectations or require a replacement, and we're here to assist you. Returns are accepted within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it. Please note that customized or personalized items are non-returnable. To initiate a return, simply contact our customer service team, who will guide you through the process and provide you with a return authorization number. Return shipping costs are typically the responsibility of the customer, unless the return is due to a mistake on our end. Once we receive the returned item, we will inspect it and process the refund, typically within 7-10 business days. Please refer to our detailed return policy for more information and any specific exceptions.