What is your return policy?

Our return policy at Totaldiabetessupply.com is designed to ensure customer satisfaction. We understand that occasionally, you may need to return a product for various reasons. If you receive a defective or damaged item, please notify our customer service within 48 hours of delivery, and we will arrange for a replacement or refund. For unopened and unused items, we accept returns within 30 days of purchase. However, certain items such as glucose meters, insulin pumps, and test strips are non-returnable due to safety and hygienic reasons. To initiate a return, please contact our customer service team who will guide you through the process and provide you with a return authorization number. Kindly note that shipping costs for returns are the responsibility of the customer unless the return is due to our error.