If a customer receives a damaged tire from Tire Rack, the first step is to thoroughly inspect the tire immediately upon delivery. It is essential to document any visible damage by taking clear photographs of the tire from various angles. This documentation can be used to provide evidence in any discussions regarding the issue. Customers should also keep the original packaging if possible, as it may be relevant when reporting the damage.
Next, the affected customer should review the return and replacement policy on the Tire Rack website for specific instructions regarding damaged items. Typically, customers are encouraged to notify Tire Rack as soon as possible about the damage. This can often be done through their customer service portal or by using the contact information available on the website.
Most situations can be resolved efficiently, allowing customers to either receive a replacement tire or obtain a refund, depending on their preference and the policies in place. It is advisable to act promptly to ensure the best outcome.
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