What is the return policy?

Our return policy at Tigerlillyjewelry.com allows customers to return or exchange any unworn and unaltered jewelry item within 30 days of the purchase date. To request a return or exchange, customers must contact our customer service team and provide the order number and reason for return. If the return or exchange is approved, customers will receive a return authorization number and further instructions on how to proceed. However, please note that personalized or custom-made items are non-returnable. Additionally, customers are responsible for all shipping costs associated with the return or exchange unless the item arrived damaged or was incorrect. Once the returned item is received and inspected, refunds will be issued within 7-10 business days.