What if my event is canceled?

If an event is canceled, TicketsNow has a specific policy regarding refunds and credits. Generally, when an event is canceled, customers are eligible to receive a full refund for the face value of the ticket, along with any service fees that were initially charged at the time of purchase. It is important to note that the refund process may vary based on the nature of the event and the policies of the original ticket issuer. TicketsNow typically processes refunds once they receive confirmation from the event organizer or venue regarding the cancellation. The time it takes for the refund to appear in your account may differ depending on your payment method and the financial institution involved. For example, credit card refunds usually take a few business days to process, while refunds to debit cards may take longer. In situations where the event is rescheduled rather than canceled, TicketsNow often allows customers to retain their existing tickets for the new date. However, customers may also have the option to choose a refund if they are unable to attend the rescheduled event. It is advisable to check the specific cancellation policy related to your event as displayed on the TicketsNow webpage at the time of purchase. For further details regarding your particular situation, it may be beneficial to look for the contact information provided on their website or in your confirmation email, as policies can sometimes differ based on the event venue or promoter.