What is your return policy?

Our return policy at Thesak.com is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase, you can return the item within 30 days of delivery for a full refund. The item must be in its original condition with all tags and packaging intact. We do not accept returns on personalized items unless there is a defect in the product. To initiate a return, please contact our customer service team with your order details and reason for return. We will provide you with a return authorization number and further instructions. Please note that customers are responsible for return shipping fees, unless the return is a result of our error. Once received, we will process your refund within 5-7 business days.