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What is your return policy?

Asked 2 years ago
TheraStore.com generally aims to provide a positive shopping experience, and this includes having a clear return policy. While the exact policy may vary depending on specific items or promotional conditions, it typically allows customers to return most products within a designated time frame after the purchase date. The return window commonly spans from thirty to ninety days, depending on the product category. Items should typically be returned in their original packaging and condition, which may include tags or any accompanying accessories. It is important for customers to keep in mind that certain products may be non-returnable, especially those that have been opened or used, due to safety and hygiene regulations. To initiate the return process, customers are often required to provide a receipt or proof of purchase. Steps for returning items generally include filling out a return request form, which can usually be found on the TheraStore.com website, and following specific instructions regarding shipping the item back. Customers are encouraged to review the refund process, as this can alternate between exchanges, store credit, or refunds to the original payment method. For the most accurate and updated information concerning returns, it is best for customers to refer to the official TheraStore.com website, where they will find detailed guidance regarding the return policy and any recent changes that may apply.
Answered Sep 27th 2025

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