What if the item I received is damaged or defective?

If you have received a damaged or defective item, we apologize for any inconvenience caused. At Theriversedge.com, we take quality control seriously and strive to ensure every product is in excellent condition before shipment. In the event that your item arrives damaged or defective, please contact our customer support team within 48 hours of receiving your order. We kindly request you provide detailed information and photographs of the damaged or defective item to facilitate our investigation. Our dedicated team will promptly assess the issue and assist you in resolving it. We may offer a replacement, repair, or refund, depending on the circumstances. Customer satisfaction is our top priority, and we will do everything we can to rectify the situation and make sure you are satisfied with your shopping experience at Theriversedge.com.