What if my furniture arrives damaged or defective?

Asked a year ago
If your furniture arrives damaged or defective, we at Thefurnituredomain.com are committed to resolving any issues promptly and efficiently. Our priority is to ensure your complete satisfaction with your purchase. In such cases, we kindly request that you notify us within 48 hours of delivery, providing detailed information about the damage or defect along with supporting photographs. Our dedicated customer service team will promptly review your claim and work closely with you to find the best solution. Options may include arranging repairs by a professional technician, sending replacement parts, or replacing the item entirely if necessary. We handle all return shipping costs and strive to resolve the issue as quickly as possible, so you can enjoy your furniture hassle-free.
Jeff Whelpley is the editor / author responsible for this content.
Answered May 3, 2024

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