What is your return policy?

Our return policy at Thefrogandtheprincess.com is designed to ensure customer satisfaction. We understand that sometimes a product may not meet your expectations, and we want to make the return process as simple as possible. Products can be returned within 30 days of purchase for a full refund, excluding shipping fees. The item must be in unused condition and in its original packaging for a successful return. To initiate a return, customers can contact our customer service team via phone or email. We will provide a return authorization number, along with instructions on how to return the item. Once the item is received and inspected, a refund will be issued promptly. Please note that personalized or custom-made items are non-returnable unless there is a defect or damage.