What is your return policy?

Our return policy at Thefeltsource.com is designed to ensure your complete satisfaction with your purchase. If, for any reason, you are not entirely happy with your order, you may return the items within 30 days of purchase for a full refund or exchange. To initiate a return, please contact our customer service team with your order details and reason for return. Once your return is approved, you will be provided with a prepaid shipping label for convenience. We kindly request that all returned items are in their original condition and packaging. Refunds will be processed within 5 business days of receiving the returned items. Please note that personalized or custom-made items are non-refundable unless there was an error on our part. At Thefeltsource.com, your satisfaction is our top priority, and we strive to make the return process as easy and hassle-free as possible.