Can I return or exchange my order?

Yes, at The Diamonds Factory, we have a hassle-free return and exchange policy. We understand that sometimes a product may not meet your expectations, or you may change your mind. Therefore, we offer a 30-day return or exchange window from the date of delivery. As long as the item is unused, in its original packaging, and accompanied by the purchase receipt, you can return or exchange it effortlessly. We aim to provide utmost customer satisfaction, so our dedicated customer service team will guide you through the process. Please note that engraved or customized items may not be eligible for return or exchange unless there is a manufacturing defect. Rest assured, we strive to make your shopping experience enjoyable and worry-free.