What is your return policy?

Our return policy at The Cultural Exchange Shop is designed to ensure customer satisfaction and hassle-free shopping experience. If you are not completely satisfied with your purchase, you may return the item within 30 days of delivery for a full refund, excluding shipping costs. The item must be in its original condition, unused, and with all tags and packaging intact. We carefully inspect all returned items before issuing a refund, so please make sure to pack them securely. To initiate a return, simply contact our customer service team with your order details. Please note that personalized or custom-made items are non-returnable unless there is a manufacturing defect. We strive to provide exceptional customer service and resolve any issues promptly, so feel free to reach out to us with any concerns you may have.