What is your return policy?

Our return policy at Theaislenewyork.com is designed to ensure our customers are fully satisfied with their purchases. We offer a hassle-free return process within 30 days from the date of purchase. To be eligible for a return, the item must be in its original condition, unused, and with all tags and packaging intact. We do not accept returns on final sale items, gift cards, or customized products. To initiate a return, customers can contact our customer service team who will guide them through the process. Once we receive the returned item, we will inspect it and process the refund within 7-10 business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the item received was damaged or defective upon arrival.